IRMA is an enterprise IT request management system built for Healthcare organizations. IRMA is a complete Business Process Management Solution for healthcare organizations. IRMA helps IT to effectively manage and improve business processes.

IRMA equips Healthcare IT organizations to better support the challenging requirements within the healthcare environment. IRMA integrates the business process involved in managing IT requests at a hospital.

IRMA is built using the best of the latest technologies. IRMA uses the most reliable enterprise application framework. IRMA integrates healthcare business processes with information technologies.

Request work flow
IRMA supports business process definitions specified using standard XML based process definition language. IRMA request process engine handles different types of requests using custom request templates. New templates can be developed and added to the processing engine.

Request process flow tracking
Process flows in IRMA are graphically depicted as flow charts that show the states and the process steps in detail. IRMA allows the requestors, managers and workers to track requests using a graphical view of the current status of the request within a process flow.

Collaboration
IRMA serves as an excellent collaboration tool between Healthcare IT department and other operations within a healthcare organization. IRMA brings IT closer to care givers. IRMA is an enterprise application that can manage requests from multiple facilities and groups.

Reports
IRMA collects all data from IT request processes and provides detailed reports for monitoring and managing requests.

Efficiency tracking and modeling
With IRMA, IT managers can track the efficiency of IT operations in supporting the care givers and other operations. IRMA helps IT managers in making resource allocation decisions by providing what-if models.

Role based resources
IRMA interfaces with Access Manager and works with existing directory services like LDAP / Active Directory. Resources in IRMA are assigned specific roles within business processes. Based on the state of a request, the roles act on their part of the process. IRMA allows resources to be pooled and assigned common tasks. Resource pools handle volume of requests effectively.